Privacy Policy
Last Updated: 11/27/2025
Journey Golf Rental (“we,” “our,” or “us”) is operated by Ascent Ally, LLC, located at 904 Melaleuca Ave, APT L, Carlsbad, CA 92011 (“the Company”).
We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a booking, or otherwise interact with our services. Please read this Privacy Policy carefully to understand our policies and practices regarding your information. By using our website or services, you agree to the practices described in this policy.
1. Information We Collect
We collect information from you to process reservations, provide services, comply with legal requirements, and improve our business operations.
a) Information You Provide Directly
When you interact with us, you may provide:
Contact Information: First and last name, phone number, email address, and billing/shipping address.
Payment Details: Credit or debit card information, processed securely via Stripe.
Booking Details: Dates, equipment requested, delivery/pickup locations.
Account Information: If you create an account, we collect your login credentials, such as username or account name and password.
Communications: Emails, text messages, or other correspondence with our team.
Marketing Preferences: If you sign up for promotional emails, we store your name and email address.
We do not collect personal Information related to protected classification characteristics under California or federal law, biometric information, sensory data, professional or employment-related information from the users of our website.
b) Information Collected Automatically
When you visit our website, we may automatically collect, IP address and browser type, device type and operating system, pages viewed and actions taken on our website, referral source (how you found our site).
We use Google Analytics and similar tools to track website activity and improve our services. This data is collected in aggregate and is not used to personally identify you.
c) Information From Third Parties
We may receive limited information from payment processors (e.g., Stripe) for fraud prevention and transaction verification, delivery service providers for logistics, marketing platforms to help us communicate with you, with your consent.
2. How We Use Your Information
We use the information we collect to process reservations and payments, schedule deliveries and pickups, communicate with you about your booking, send you service-related notifications, provide customer support, improve our website and services, send marketing communications, comply with legal and regulatory obligations, detect and prevent fraudulent or unauthorized activity, resolve disputes and enforce our agreements.
3. How We Share Your Information
We share your information only as necessary to operate our business:
With Stripe, our payment processor, to securely process transactions and prevent fraud.
With delivery providers to manage delivery and pickup logistics.
With marketing platforms, to receive promotional emails or updates.
With law enforcement, officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of any other applicable policies.
With professional advisors who provide banking, legal, compliance, insurance, accounting, or other consulting services in order to complete third party financial, technical, compliance and legal audits of our operations or otherwise comply with our legal obligations.
With companies that perform services for us, such as fulfilling orders, sending e-mails, analyzing customer data, conducting customer surveys, and providing customer service.
We do not sell your personal information.
4. Cookies & Tracking
We use cookies and similar tracking technologies to keep you logged into your account, remember your preferences, improve site performance, understand visitor behavior through analytics.
You can control cookies in your browser settings. Disabling cookies may affect certain features of our website.
5. Your Privacy Rights
We serve customers across the U.S. and comply with all applicable privacy laws. For California Residents (CCPA/CPRA), you have the following rights:
Right to Know: Request details about the personal information we collect and how we use it.
Right to Delete: Ask us to delete your personal information, with certain exceptions.
Right to Opt-Out: Opt out of us sharing your information for marketing purposes.
Right to Non-Discrimination: We will not treat you differently for exercising your rights.
How to Make a Request:
Email us at admin@journeygolfrental.com with your name, email, and request type. We may need to verify your identity before completing your request.
For Residents of Other States
Many states are enacting privacy laws similar to California's. If you live outside California and would like to, access your data, request deletion, or opt out of certain types of sharing, you may also email admin@journeygolfrental.com, and we will respond in accordance with applicable laws.
6. Data Retention
We retain your personal information only as long as necessary to fulfill bookings, track referral programs, comply with legal and tax obligations, resolve disputes, or enforce our agreements. Once data is no longer needed, we securely delete or anonymize it.
Anonymization is a data processing technique that removes or modifies personal information so that it cannot be associated with a specific individual. We may use anonymized or aggregate data for any business purpose, such as to better understand the needs and behaviors of our users, improve our services, conduct business intelligence and marketing, and detect security threats. We may perform our analytics on anonymized data or enable analytics provided by third parties.
7. Security of Your Information
We take reasonable technical and organizational measures to safeguard your personal information, including:
Using SSL encryption for online transactions,
Limiting access to authorized staff only,
Partnering with secure, reputable third-party services.
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.
8. Children's Privacy
We do not knowingly collect any Personal Information from children under the age of 18. Our services and website are directed to people who are at least 18 years old or older. Please email us at admin@journeygolfrental..com if you believe that we may have collected the personal information of any individual who is under the age of 18.
9. Third-Party Links
Our website may contain links to other sites we do not control. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read the privacy policies of any external sites you visit.
10. Changes to This Policy
We may update this Privacy Policy periodically. When changes are made, we will:
Update the "Last Updated" date at the top of this page,
Provide notice of material changes on our website or via email.
Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your information, please contact us:
Email: admin@journeygolfrental.com
Phone: (442) 533-4244
Mail:
Ascent Ally, LLC
904 Melaleuca Ave, APT L
Carlsbad, CA 92011
12. Liability Disclaimer
By using our services, you acknowledge and agree:
We are not liable for unauthorized access to your data due to circumstances beyond our control, such as hacking, data breaches, or third-party misuse.
Your responsibility includes protecting your account credentials and ensuring secure use of your devices.
If you suspect unauthorized use of your account, you must notify us immediately at admin@journeygolfrental.com.